A small sample of the comments from our wonderful clients!
TOUR de FRANCE
I have been meaning to write this email since getting home to New Zealand but as always there is a lot to do before routine and normality starts kicking in.
I am still trying to fight through my piles of washing, four days after returning home. That’s probably the only complaint I have about bikestyle tours not providing -The Post Tour De France guide on getting back to your daily lives’.
Firstly, Nigel, Marcus and I would like to sincerely thank everyone from Bikestyle Tours for making our “Tour de France” so memorable. The itinerary was excellent and it will leave us with many memories of the Tour. Eric was fabulous with the kids as well as all the other cyclists and non cyclists. His patience, enthusiasm and good sense of humour is to be admired. The kids will always remember him for introducing the custard slice to them. It was so good, they went back and bought another one.
Pete and Lorian were extremely helpful and they played great hosts to everyone. We were impressed that they sat and interacted with the kids at their table during meal times. Most would probably leave them to their own devices but our group of children certainly felt included in everything. They all had enormous fun and each ride was better than the last. The wet weather never dampened their spirit one bit.
Ian and Geert were great value and supporters at all times. They were always happy to chat and share their experiences and always there when assistance were required.
Bruno and especially Vincent were sharp, precise bus drivers with such fantastic judgement and estimation. They were the best drivers we have ever come across and would trust our lives anytime with them.
The meals and the accomodation were superb. The selection for breakfast and dinners were varied and excellent.
The attention to details was impeccable. Perhaps the only improvement we could suggest is a little commentary of sights or building along our bus trip. Not constantly but when it mattered.
We all can appreciate the amount of background work and back office jobs that would have been involved before the actual tour. The numerous emails, meetings, discussions, phone calls and co-ordination that must have taken place to make this tour run so smoothly.
From the outset, Howard was efficient and helpful. His prompt response and customer service is to be commended.
Michelle kept us informed via emails and gave us all valuable and relevant information before the trip
Your organisation is faultless, the knowledge is wide, and we have all appreciated the care Bikestyle Tours has taken with each and everyone of us.
You have truly given us a wonderful trip. The trip will be in our minds for a long time.
It was great meeting you on the trip, Adam, and it was quite the personal touch we were all impressed with. Shame we could not meet Howard and Michelle on this trip to personally thank them too. We are sure you will pass on our thanks and gratitude.
It’s now nearly a week since I’ve gotten home from my Best of France Bike style tours guided ride and I just wanted to give you some feedback regarding my experience.
In a word fantastic, the experience exceeded all my expectations from the rides themselves, to the cultural exposure to France and its people and the magnificent scenery it was truly great. This whole experience would not have been possible without the fantastic work done by our guides Pat, Grace, Allan and Jenny these guys were awesome.
Nothing was too much trouble, their demeanour was always cheery and their concern for everyone’s safety when out on the rides was commendable, they made the experience just so enjoyable. Please pass on my thanks again to these guys. Michelle with staff like these working for you I would definitely travel with Bike style Tours on any future guided cycle tour I’d like to do.
Could you also please pass on my congratulations to Allan regarding his podium finish at the recent national cyclo cross championships held in Adelaide, and let him know that I’m sure that all that leading he did for us up those humongous mountains helped him greatly on the weekend (we suffered so he could succeed).
Thanks once again Michelle.
I wanted to express my sincere thanks to all at Bikestyle Tours for a terrific trip. The week I spent with you will be something I will always remember.
First, there is not one thing I would change about our experience. The communications were timely, fact-filled, and informative. The accommodations were excellent. The instructions during the tour were complete. The daily schedule of riding through the beautiful countryside each morning and then having superb access to the Tour was exceptional.
Having never participated in a bike tour of the TDF, there was some apprehension that we would book a tour that would not meet our expectations. The information we obtained from your website was comforting. What was even more significant was the manner in which you and your staff answered questions that we posed to you via email. Your responses were quick and complete. The timeliness of your response and the detail in your answers gave us confidence that the tour itself would also be of a high caliber. Our entire experience with you was first class.
I would be remiss if I didn’t give kudos to our tour guides. Erik, Lorian, Pete, and Johan were absolutely terrific. They took care of every need of all 20 of the clients. I gained some insight into their preparatory efforts before our arrival as well as the behind the scenes work they did during our trip. They were always positive, supportive, and gave personalized service to each one of us. In addition, Vincent, our bus driver, was not only a pleasant young man to get to know but, as we discovered, he is one heck of a bus driver! I could go on and on talking about these five individuals but, suffice it to say, the trip would not have been the same but for their efforts and their attitudes.
Bikestyle certainly over delivered on my expectations. I hope that I will schedule another TDF tour vacation in the next several years. Rest assured that if I do, it won’t be necessary to shop the various tour companies. I’ll go straight to Bikestyle Tours. I can’t imagine that anyone could provide a superior product to yours.
With best regards,
TOUR DOWN UNDER
I hope all is well with you in Australia. Thank you, and the rest of the team, so much for making my trip easily one of the best I have ever taken in my entire life. Not even exaggerating, nothing tops it. There was not one day where I wished I was anywhere else. Every morning since I have come home I kick myself for not taking the opportunities I was given to stay longer. I want to come back so badly.
Thank you so much for everything. I really hope to come back soon or possibly see you guys at the ATOC!
Hi All at Bikestyle Tours
I would just like to say that I had an absolute ball in Adelaide. As always the Bikestyle people were fantastic. Special mention to Grace who was our guide with the non cyclists. She looked after us wonderfully, but also Patrick, Lawrie and Adam who all made us feel welcome. I met some great new friends and I am happy to say I am keeping in contact with them. I will always love to come back to any of your tours as and when I can. I am sure to come back to the TDU next year though.
Till next time
Just a short note of thanks and congratulations on organising and delivering a fantastic and memorable 10 days at the Spring Classics.
I understand that these things just don’t fall in place and highly commend your team on the hard work that went into itinerary, organisation and logistics of the trip.
From getting met at the airport, traversing all over the country, experiencing unique riding and cultural experiences and just having a great time, the trip for me was a once in lifetime experience that I won’t forget.
Eric really appreciate all the work you did, nothing was a problem, your insight and access into the pro-cycling world and most importantly your ability to make everyone feel comfortable was first class. As we say in Australia you are a “great bloke” and would love the opportunity to have a beer with you again, if you are ever in Sydney drop us a line and would be happy to return the hospitality
I thought the range and balance of activities including racing, riding, World War 1 experience, brewery, Brugges and the general free time was well constructed and paced and I couldn’t think of anything to change.
Couldn’t fault accommodation and food with both hotels at Gent and Ieper going out of their way to look after us, even the cold weather was an experience!
Anyway thanks again, would definitely recommend this trip to others and happy to talk to any of your potential customers that want gain insight to the trip.
Hello Michelle & Adam,
Thank you for your email. I just wanted to let you know that the Giro d’Italia and Nove Colli Gran Fondo tour was one of our best trips ever! I concur that Grace & Pat are remarkable. Thank you so much! I will tell everyone I know in Canada about Bikestyle tours and certainly hope to go on several more.
I finished the Giro d’Italia trip on Monday, and just wanted to pass on a special thanks for the assistance provided by Grace Fitzpatrick. My return flight out of Milan Malpensa meant I was unable to wait for the Bikestyle transfer on 2 June. Grace was able to give me some very good advice on alternate (train) travel to Milan to make my flight connection. She also made a special effort in ensuring I was able to do the final ride into Trieste with the Bikestyle group and still be in a position to get my train transfer to Milan. It’s this kind of effort by Grace that would bring me back for another Bikestyle trip and recommend the same to others.
TOUR OF CALIFORNIA
Dear Michelle and Adam
We would like to provide some feedback though on how well organised the trip was and how smoothly everything went. Your staff were excellent. Howard is the master organiser and ensured everything went well, it was an absolute pleasure to travel with him.
Eric was a sensational guide, and added great value to the trip both on the bike and socially between rides.
Patrick did a great job with the van and bikes, always on time, always helpful, always friendly and amazing driving skills with the van and trailer through often tight spaces. He also has lots of valuable local information which he is happy to share, nothing is too much trouble for Patrick.
They were an excellent team, all really nice people, and this made for a top Bikestyle tour. The small group size was very enjoyable. Thanks for a great Bikestyle tour!
Jenny and Mike